Health & Safety Guidelines

We are excited to welcome you to the Billy Graham Training Center at The Cove and pray that you will grow in God’s Word to reach others for Christ during this time with us. Our goal is to make sure that while you are on this beautiful property, you are free from distractions and able to focus on your time with the Lord.

The COVID-19 pandemic has changed all of our lives. At The Cove, your health and safety is a top priority for our team. That is why our staff are continually reviewing applicable safety guidelines, and have updated The Cove’s operational processes and procedures to ensure excellence in protecting your health and safety. In doing so, we are following the guidelines set forth by the Center for Disease Control and Prevention (CDC), and we will continue monitoring local, state, and/or federal mandates. Please know that we welcome your questions and feedback anytime.

Health and Safety Protocols

The State of North Carolina is requiring a face covering while in our buildings and riding our shuttles.

For anyone preparing to visit the Cove, please exercise care for yourself and consideration for others and do not come to the Cove if you have had any of the common symptoms of COVID-19 (fever or chills, new loss of taste or smell, coughing, shortness of breath, fatigue, muscle or body aches, headache) or have been in close contact with someone you know has the virus within the last 72 hours before departing. If a guest is presumed to have or is exhibiting symptoms of COVID-19 during their visit, the following steps will be taken by Cove staff:

  • Confirm medical assistance needs and call 9-1-1, if necessary.
  • Isolate guest in their inn room or another private location.
  • Deep clean all known points of contact/exposure, and re-clean/sanitize impacted common and high traffic areas on property regardless of when they were last cleaned.
  • Staff will contact sick individual if they are isolated in an inn room and offer to provide additional assistance, if needed.
  • After the guest has left the property, the inn room will be immediately removed from inventory until the entire room has undergone an extensive deep clean process.

Staff Protocols

The health and safety of our staff and guests remains a top priority. As we continue monitoring the CDC guidelines, recommendations, and applicable requirements, additional steps may be taken.

  • All staff will be subject to a daily temperature screening upon arrival. Any staff member who exhibits symptoms of COVID-19 or has a temperature over 100 degrees Fahrenheit will be asked to return home immediately and will not be allowed to work until their condition can be further evaluated.
  • Staff who are directly engaging with guests in close proximity are required to wear a face covering.
  • Staff common areas (e.g., breakrooms) will be frequently cleaned and sanitized.
  • All staff will be given instruction regarding the CDC guidelines and recommendations. Training will include effective personal hygiene; available preventative measures; steps to protect themselves, co-workers and guests; and cleaning protocols and requirements throughout The Cove.
  • Procedure checklists will be implemented and completed per shift.

Check-In Protocols

We have anticipated your arrival and have new procedures that will be implemented for our staff as they welcome you onto the property to ensure your health and safety.

  • Social distancing efforts will be encouraged and staff will provide guidance during peak check-in times
  • Where possible, physical barriers will be used for proper social distancing.
  • Check-in and check-out process will be limited or contactless, wherever possible.
  • Staff will sanitize their hands before and after each guest transaction.
  • Cove greeters will assist guests with luggage carts.
  • Luggage carts and Cove wheelchairs will be disinfected after each use.
  • Room keys will be sanitized prior to providing keys to guests.
  • Upon arrival, if a guest does not have a face covering, one will be made available as supplies allow.

Facilities Protocols

  • Physical distancing indicators will be placed on the floor at key areas to help attendees maintain appropriate distancing.
  • Informational signage will be posted to communicate recommendations and guidelines from the CDC. Signage topics will include, but not limited to, preventative steps to protect oneself and others, symptoms of COVID-19, social distancing best practices, and other relevant travel and health alerts.
  • Meeting room and auditorium space will be arranged in such a way to provide proper social distancing.
  • Meeting room tables and chairs and auditorium seating will be sanitized after each session.
  • There will be increased frequency of cleaning and sanitizing food contact areas and sanitizing non-food contact areas with products approved by the CDC as effective disinfectants against COVID-19, including high-touch surfaces such as:
    • Front desk counters
    • Guest room keys
    • Elevator buttons
    • Staircase and railings
    • Restrooms
    • Door handles
    • Light switches
  • Additional sanitizing stations have been added throughout the property in public areas.
  • Where practical, doors will be left open to limit touch.
  • Where practical, furniture will be repositioned to allow for social distancing.
  • House phones will be temporarily removed from public areas.
  • High-touch areas on Cove buses offering on-property shuttle service will be sanitized frequently.

Housekeeping Protocols

  • For requested items, housekeeping attendants will deliver with a contactless procedure. Staff will leave the item(s) outside the door, knock to alert the guest, and then depart.
  • Housekeeping staff will use a clean cloth in each room to sanitize.
  • Increased sanitizing of the following areas will be implemented:
    • Door handles
    • Safety latch
    • Surface tops such as desks, counter tops, tables and chairs
    • Telephone
    • Alarm Clock
    • Thermostat
    • Lamps and light switches
    • Bathroom vanity, fixtures and faucet handles
    • Hairdryers
    • Drapery pull handles and window latches
    • Mirrors
    • Closet handles and closet accessories, such as hangers, iron and ironing board, etc.
    • High touch areas in public lobbies.

Dining Protocols

We are committed to continuing to provide the same high-quality food selections and service which our guests have come to expect. New measures have been taken where possible to allow for proper social distancing and increased sanitizing procedures.

  • Cleaning, sanitizing, and disinfecting procedures and protective measures will be modeled after CDC guidelines.
  • Where appropriate, sneeze guards or physical barriers will be used. All service equipment, common surfaces and high-touch areas will be frequently sanitized.
  • Food preparation stations will be sanitized before and after each use.
  • Dining room tables and chairs will be sanitized after each guest use.
  • Dining room capacities will be reduced to comply with local ordinances and guidelines.
  • Dining room tables will be placed a minimum of six feet apart. Seating capacity per table will also be reduced.
  • When practical, all condiments will be single-use and individually wrapped (e.g., salt and pepper packets, etc.)
  • All self-serve food and beverage items will be replaced temporarily with staff-served buffets.

Should I plan a visit?

While we encourage those who wish to visit to come, we also ask that guests be sensitive to their own health situation and stay home if they are in a high-risk demographic. Of course, anyone with symptoms consistent with the COVID-19 should not visit at this time, though we look forward to hosting them when they are well.